Financial Policy

Patient Billing

Alliance Dental Center prepares a Treatment Plan Estimate so that patients can understand the estimated costs of their recommended treatment prior to its start. The Treatment Plan Estimate is a good-faith attempt to predict the cost of your treatment based on the facts known to Alliance Dental Center when the estimate is made. As your treatment progresses, your dentist may determine in consultation with you that different or additional treatment is necessary and your financial responsibility may change.  For your convenience we accept cash, check*, Visa, MasterCard, and American Express. We also offer our patients Interest Free Financing and in-house payment plans for established patients. We deliver the finest, highest quality care at the most reasonable cost to our patients, therefore payment is due at the time services are rendered, unless other arrangements have been made in advance. Patients who would like to pay via personal check need to make this arrangement at least 3 days prior to treatment. Checks will not be accepted on the day of treatment. If you have questions regarding your account, please contact us at (718) 424-7100. 

Please remember you are fully responsible for all fees charged regardless of your insurance coverage. No insurance plan covers all dental expenses. One insurance plan may pay fixed amounts for certain procedures and another may pay a percentage of the charge. The patient has the responsibility to pay any deductible amount, co-insurance, or any other balance not paid for by their insurance company.

Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated as it will help to avoid late and finance charges from being charged to your account. We can make arrangements for a monthly payment plan via our financing partner CareCredit or CitiHealth.

REFUND POLICY

You may discontinue treatment and request a refund at any time for any amount that you paid for treatment that you did not receive or treatment that was not yet rendered.  Crown, bridge, veneer or denture patients are responsible for the full cost of their treatment plan at the time preparation of natural teeth for the prosthetic has begun, this also applies to other procedures that require lab based fabrication. No refunds will be made on completed or rendered treatment. All Refunds will be processed back to the original form of payment, except cash payments will be refunded by check. All refund requests must be made in writing and can take up to 5 business days to process.